Last Updated: September 11, 2026
1. Who We Are and What This Policy Covers
Car Wrap Quotes , operating as Car Wrap Quotes (“Car Wrap Quotes,” “we,” “us,” or “our”), respects your privacy and is committed to protecting personal information under our control.
This Privacy Policy applies to carwrapquotes.com, our vehicle-wrap estimation platform, subscriptions, account services and related customer support. It explains how we collect, use, disclose, retain and protect personal information when you visit our website, register for a trial, subscribe, create or send estimates, or communicate with us.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
This policy distinguishes information used to administer our own business from customer information we process on behalf of businesses using our platform.
2. Personal Information We Collect
The information we collect depends on the services and features you use.
Account and Subscription Information
We may collect your name, business name, email address, telephone number, billing address, username, account preferences, subscription status and related transaction records. We also process authentication and account-recovery information needed to manage access.
Estimate and Vehicle Information
When you use the quotation tools, we process the vehicle make, model, year, selected parts, measurements, coverage options, pricing settings and other information needed to generate an estimate.
Where you include customer details in an estimate or send it through the platform, we process the recipient’s contact information and the estimate content you provide. This may include a customer name, email address, vehicle information and project notes.
Vehicle specifications and business pricing are not necessarily personal information by themselves, but can form part of a record associated with an identifiable individual.
Inquiries, Support and Feedback
We collect information you provide through contact forms, support requests, missing-vehicle submissions, surveys and correspondence. This may include your name, email address, telephone number, requested vehicle details, problem description and supporting materials.
Technical Information
Our website and service infrastructure may collect IP addresses, browser and device information, access times, session identifiers, pages requested, referring sources, errors and security events. Additional collection through cookies and tracking tools is addressed in Section 8.
Please provide only relevant information. Do not include payment card numbers, government identification, passwords or unnecessary sensitive information in estimate notes, support messages or general contact forms.
3. How We Use Personal Information
We use relevant information to register users, administer trials and subscriptions, manage account access, configure quotation settings, calculate estimates, and deliver estimates to the recipients selected by users.
We also use information to process subscription payments, respond to inquiries, investigate missing-vehicle requests, provide support, troubleshoot errors, maintain service reliability and evaluate feedback.
Other purposes include protecting accounts and systems, detecting misuse, maintaining necessary business records, resolving disputes and meeting legal obligations. Optional promotional communications are addressed separately in Section 9.
We limit collection and use to information reasonably necessary for the identified purposes. New purposes requiring consent are explained before the information is used for those purposes.
4. Customer Information Entered by Subscribers
Businesses using Car Wrap Quotes may enter personal information about their own customers or prospective customers. We refer to this as Subscriber Customer Data.
When processing this information on a subscriber’s behalf, we use it to provide the agreed quotation, delivery and support services, follow the subscriber’s lawful instructions and meet applicable legal requirements.
The subscriber determines what customer information to enter and who should receive its estimates. It is responsible for providing required notices and having appropriate authority or consent to use and share that information. These responsibilities do not remove our own obligations under applicable law.
We do not use Subscriber Customer Data to promote unrelated services, build our own marketing lists or distribute sales leads to competing wrap businesses.
If your information appears in an estimate created by a wrap business, contact that business about its use of your information. You may also contact us, and we will assist with the request as appropriate.
Sending, Printing and Sharing Estimates
When you instruct the platform to email an estimate, the selected recipient and email-delivery providers receive information needed to deliver and display it. Check the recipient address and estimate content before sending.
Authorized users within your business may access information according to the account’s available permissions and configuration. Copies that users print, download or forward can exist outside the platform. Deleting a platform record does not recall an email already delivered or remove a recipient’s independent copy.
5. Consent and Your Choices
We explain the purposes of collection at or before collection and obtain meaningful consent where required. The appropriate form of consent depends on the information’s sensitivity and the circumstances. We obtain express consent where required for sensitive or unexpected uses.
You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain the consequences, including where particular information is necessary to maintain an account or provide a requested service.
Optional marketing or advertising tracking is not made a condition of receiving a service where it is unnecessary for that service. Visiting the website, accepting this policy or starting to complete a form does not provide blanket permission for unrelated uses of your information.
6. Subscription Payments
We process billing contacts, subscription selections, invoices, payment confirmations and transaction references to administer subscriptions, renewals, refunds and billing support, where applicable.
Where a third-party payment provider is used, it processes payment information under the applicable payment arrangements and its own privacy notice. We receive information needed to confirm transactions and administer your account.
An estimate generated for your customer is separate from your payment for access to Car Wrap Quotes. Customer information included in that estimate is handled as described in Section 4.
Please use the designated payment process rather than sending complete payment card details through ordinary email or support forms.
7. Support and Missing-Vehicle Requests
We use support submissions to investigate reported issues, communicate with you and improve the service. Missing-vehicle submissions help us review requested additions or corrections to the vehicle database.
Please remove unnecessary personal information from screenshots, documents and other supporting materials. Generic vehicle specifications may be incorporated into the database, but your contact details are not published as part of a vehicle listing.
Where troubleshooting requires access to account information or estimate content, access is limited to authorized personnel and the work reasonably necessary to address the issue. Support records are subject to our retention practices.
8. Cookies, Analytics and Form Technologies
Our website and account services may use cookies and similar technologies for login sessions, security, subscription checkout and preferences. These technologies can store identifiers on your device or record interactions with the website.
Where enabled, analytics tools help measure traffic and performance. Advertising tools may measure campaigns or associate browsing activity with advertising audiences. Embedded content and spam-prevention services may receive technical information when their features load.
[COMPLETE BEFORE PUBLICATION: List the actual analytics, advertising, tag-management, embedded-content, payment and form-tracking providers; the information and purposes involved; relevant retention or cookie durations; privacy-policy links; and the exact controls visitors can use. Confirm whether any checkout information is collected before form submission and, if so, describe the fields, collection timing, recipients, retention, purpose and choices. Remove technologies that are not used.]
We obtain consent where required and respect applicable preferences. Browser settings can block or remove many cookies, but do not necessarily control all tracking technologies. Blocking essential cookies may affect login or checkout functionality. Where a cookie-preference tool is provided, it offers controls for the technologies it manages.
9. Marketing and Service Communications
We send promotional electronic messages only with valid consent or another basis permitted by Canada’s Anti-Spam Legislation (CASL). Promotional messages include the required sender identification and an unsubscribe method.
You may unsubscribe without charge through the message or by contacting us. We process unsubscribe requests within 10 business days.
We may continue to send non-promotional account, billing, support or security communications where permitted by law. We do not use service messages to bypass marketing preferences.
A trial registration, unfinished checkout or email address entered into a form is not automatic permission for unrestricted promotional follow-up.
Subscribers sending estimates or other messages through the platform must have the authority to contact their recipients and comply with applicable communication requirements. Their customers are not automatically subscribed to our marketing.
10. How We Share Personal Information
We do not sell or rent personal information or subscriber customer lists for independent third-party marketing.
We share information with the recipients selected by subscribers and, where necessary, with providers supporting hosting, storage, email delivery, payments, technical support, security, accounting and other services described in this policy.
Providers processing information on our behalf receive access limited to the relevant services. We use contractual or other appropriate measures to require confidentiality, restrict unrelated use and provide comparable protection. We remain accountable for personal information under our control.
We may also disclose information with your consent or where required or permitted by law, including in response to valid legal process. Information involved in a proposed or completed business sale, merger or restructuring is handled subject to applicable legal requirements and confidentiality safeguards.
11. Processing Outside Canada
Some service providers may process or store personal information outside Canada. Information processed in another country may be subject to that country’s laws and lawful access by its courts, law enforcement or government authorities.
We remain responsible for personal information transferred for processing on our behalf and take appropriate measures to protect it. Contact us for information about the service providers and processing locations relevant to your information.
This policy does not promise that all information is stored exclusively in Canada. Any specific data-location commitment must be confirmed in the applicable service arrangement.
12. Security and Privacy Incidents
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information and the risks involved. These include appropriate access restrictions, authentication and measures to protect against unauthorized access, loss, misuse or disclosure.
No electronic transmission or storage system can be guaranteed completely secure. Protect your credentials and promptly report suspected unauthorized access to your account.
We investigate privacy incidents, take steps to contain them and assess potential harm. Where PIPEDA applies, we maintain records of breaches of security safeguards involving personal information under our control. Where a breach creates a real risk of significant harm, we report it to the Privacy Commissioner of Canada and notify affected individuals as soon as feasible, as required by law.
For incidents involving Subscriber Customer Data, we inform and cooperate with the relevant subscriber in accordance with applicable law and service arrangements, without limiting our own responsibilities.
13. Retention, Account Closure and Deletion
We retain personal information only as long as necessary for the identified purposes or applicable legal requirements.
Account records support trials and subscriptions; estimate records support the quotation service; support records assist with service issues; payment records support accounting obligations; and logs support security and troubleshooting. Specific records may need longer retention for disputes or legal holds.
Subscriber Customer Data is retained and deleted according to applicable service arrangements, lawful instructions and legal requirements. Cancellation does not necessarily result in immediate deletion from every system or backup.
[COMPLETE BEFORE PUBLICATION: State the retention periods for inactive trials and closed accounts, the period allowed to retrieve any stored estimates, deletion timing, relevant log retention, and backup-retention cycles. Identify how a subscriber can request return or deletion of customer information.]
When information is no longer needed, we securely delete, destroy or effectively anonymize it. We may retain limited unsubscribe records to continue respecting marketing preferences. Copies already delivered to recipients are controlled by those recipients rather than removed through account cancellation.
14. Access, Correction and Other Privacy Requests
You may request access to personal information we hold about you, information about its use and disclosure, and correction of inaccurate or incomplete information.
We may verify your identity using information proportionate to the request. Where PIPEDA applies, we respond to access requests within 30 days, subject to permitted extensions and required notice. Access is provided at minimal or no cost, with advance notice of any proposed charge.
Where access is restricted by law, we explain the reasons and complaint options, subject to applicable limitations. We provide non-exempt information where it can reasonably be separated from protected information.
You may also request deletion or withdraw consent. These requests are subject to applicable law; some records may need to be retained for outstanding services, legal obligations or disputes. We explain justified retention rather than promising unconditional deletion.
For information controlled by a subscriber business, contact that business first. We assist the responsible organization as appropriate and address requests concerning our own processing directly.
15. Feedback, Testimonials and Third-Party Websites
We use survey responses and feedback to understand customer experience and improve the platform. We obtain appropriate permission before publishing an identifiable testimonial or customer story for our own promotion. A support request or private estimate is not automatically permission to publish its contents.
Our website may link to independently operated websites or display third-party content. Those providers may collect information according to their own privacy notices when you visit or interact with their services.
Review the relevant notice before supplying personal information directly to another service. This does not remove our responsibility for providers processing information on our behalf.
16. Children’s Privacy
Car Wrap Quotes is intended for business use and is not directed at children. We do not knowingly collect children’s personal information through our own website without appropriate consent.
Contact us if you believe information has been provided without appropriate consent so that we can investigate and take appropriate action. Subscribers remain responsible for having appropriate authority for personal information they enter into their accounts.
17. Changes to This Privacy Policy
We may update this policy when our services, technology, privacy practices or legal requirements change. We will revise the Last Updated date when changes are published.
For material changes, we provide additional notice where appropriate and obtain new consent where required before using information for a new purpose. Publishing an updated policy does not, by itself, authorize an incompatible new use of previously collected information.
18. Privacy Contact and Complaints
Questions, access or correction requests, consent withdrawals and complaints may be directed to:
Car Wrap Quotes – Privacy Inquiries
1146 Westport Crescent, Unit 2
Mississauga, Ontario L5T 1G1
Canada
Telephone: 1-866-289-7051
Email: info@carwrapquotes.com
Website: carwrapquotes.com
Please mark your message “Privacy Request” and provide enough information for us to understand it without including unnecessary sensitive details.
We will review and investigate privacy complaints and communicate our response. You may also raise a concern with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator. You do not need our permission to contact a regulator.